Privacy Policy
Your Privacy Matters, Always at Agham
1. Introduction
Agham senior care Homes is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data across our platform. It complies with India's DPDP Act 2023, the IT Act 2000, and GDPR where applicable. By using our platform, you agree to the practices described in this policy.
2. Information We Collect
We collect information you provide directly such as your name, contact details, health data, and payment information. Technical data like IP address, device type, and usage patterns are collected automatically. We may also receive information from family members, healthcare professionals, or social media platforms. All data collection is done lawfully and with your awareness.
3. How We Use Your Information
Your data is used to deliver care services, manage bookings, process payments, and send service updates. We also use it to comply with legal obligations and prevent fraud or security breaches. Analytics and feedback help us improve and personalise your platform experience. With your consent, we may send promotional offers and service-related communications.
4. Legal Basis for Processing
We process your data based on your consent, contract performance, legal obligations, or legitimate interests. For example, booking a care service requires processing your data to fulfil that agreement. In emergency situations, we may process data to protect your vital interests. You may withdraw consent at any time by writing to contactus@aghamcare.com.
5. Sharing of Your Information
Agham does not sell or rent your personal data to third parties. We share data only with trusted service providers like payment gateways, cloud hosts, and communication platforms. Disclosures may also be made to authorities when required by law or court order. In case of a business transfer, your data may pass to the successor entity with equivalent protections.
6. Data Retention
Your data is retained only as long as necessary for the purpose it was collected or as required by law. Retention periods depend on data sensitivity, the service relationship, and legal obligations. Upon expiry or a verified erasure request, data is securely deleted or anonymised. Some data like financial records may be kept longer to meet statutory requirements.
7. Cookies and Tracking Technologies
We use cookies and tracking tools to improve your experience and analyse platform usage. These include necessary cookies, functional cookies, analytics cookies, and advertising cookies. You can manage cookie preferences through your browser or opt-out tools like NAI or Google Analytics Add-on. Disabling some cookies may limit certain platform features.
8. Data Security
Agham uses SSL/TLS encryption, access controls, and regular audits to protect your data. Only authorised personnel have access to your personal information on a need-to-know basis. While we take strong precautions, no online system can guarantee absolute security. Report any suspected breach immediately to grievance@aghamcare.com.
9. Your Rights as a Data Principal
You have the right to access, correct, erase, or restrict your personal data held by Agham. You may also withdraw consent, raise grievances, or nominate someone to act on your behalf. GDPR users additionally have rights to data portability and the right to object to processing. Submit requests to our Grievance Officer at grievance@aghamcare.com.
10. Children's Privacy
This platform is not intended for children under 18 years of age. We do not knowingly collect data from minors without verifiable parental consent. If such data is found, it will be promptly deleted. Guardians arranging care for a minor take full responsibility for the accuracy of information provided.
11. Cross-Border Data Transfers
Your data is primarily stored and processed within India. It may be transferred abroad only when we use third-party providers like cloud or analytics platforms based outside India. Such transfers comply with the DPDP Act and, where applicable, GDPR safeguards like Standard Contractual Clauses. We ensure equivalent data protection standards are maintained.
12. Third-Party Platforms and External Links
Our platform may link to third-party websites not owned or controlled by Agham. This Privacy Policy does not apply to those external platforms. We encourage you to review their privacy policies before sharing any information. Interactions via WhatsApp, Facebook, or other social platforms are also governed by their own policies.
13. Grievance Redressal
For any privacy concerns, contact our Grievance Officer at aghamseniorcare@gmail.com or +91 8883082059. All grievances are acknowledged within 24 hours and resolved within 15 working days. Unresolved complaints can be escalated to the Nodal Officer at nodal@aghamcare.com. You may also approach the Data Protection Board of India under the DPDP Act.
14. Miscellaneous
This Privacy Policy is governed by Indian law with exclusive jurisdiction in Chennai, Tamil Nadu. It forms the entire agreement between you and Agham on data privacy, read together with our T&Cs. If any provision is found invalid, the remaining terms continue to apply. Agham may update this policy anytime and will notify registered users of material changes.
Agham senior care Homes
Chennai, Tamil Nadu, India
Email: aghamseniorcare@gmail.com
Tel: +91 8883082059
Agham In-House Care
Chennai, Tamil Nadu, India
Email: aghamseniorcare@gmail.com
Tel: +91 8883082059
Agham Transient Care
Chennai, Tamil Nadu, India
Email: aghamseniorcare@gmail.com
Tel: +91 8883082059